Refund & Cancellation Policy

Every paid plan on CELPIPOnlineTests.com is a subscription. When a billing term ends, the plan renews on its own and we charge the same payment method again, for the same amount, until you choose to cancel. Nothing here is hidden. You approve this recurring arrangement when you check out, and our payment provider, Dodo Payments, shows the recurring terms on the payment screen before you confirm.

All amounts are billed in Canadian dollars (CAD). Your exact price and next renewal date are always shown at checkout before you confirm, and again on the receipt we email after each charge.

Payments are processed by Dodo Payments, our payment partner, so their name may appear on your card statement.

Alongside every receipt, we send a reminder before each automatic renewal, normally about seven days ahead. A charge should never take you by surprise, and you always have time to cancel first if you no longer need your plan.

You can cancel whenever you like, and it takes under a minute from inside your account. Cancelling only switches off the next automatic charge. It never removes the access you have already paid for.

1. Sign in and open your Subscription page (Profile, then Subscription).
2. On your current plan card, select Cancel Subscription.
3. Confirm when prompted. Your plan then shows as Cancelled, which is your confirmation that it will not renew.

Once cancelled, you keep full premium access until the end of the term you have already paid for. After that, your account moves to the free plan. There is no cancellation fee, and you are welcome to resubscribe at any time. If you ever cannot reach the cancel option, email us at hello@celpiponlinetests.com before your renewal date and we will take care of it for you.

We would much rather you feel comfortable trying a plan than feel stuck with one. So if you buy a longer plan and then decide it is not the right fit, you can ask us for a full refund within 30 days of the payment, as long as you have not started using any of the paid material yet.

The guarantee is there for the plans you commit to for a while, so it applies to the Monthly, 3-Month and 6-Month plans. The Weekly plan sits outside it, simply because the whole term is shorter than the guarantee window would be.

There is one condition, and we have tried to keep it as clear as we can. The guarantee applies while your plan is still completely unused, meaning not a single piece of paid material has been opened, started or submitted on your account. That includes:

• any paid full mock test, or any part of one,
• any paid sectional test or question type practice in Listening, Reading, Writing or Speaking, and
• any AI evaluation of a Writing or Speaking answer, since each one is marked the moment you submit it.

Free content never counts against you, so you are very welcome to look around the free tests as much as you like while you make up your mind. Once even one paid test or evaluation has been used, we are no longer able to offer the refund, because the marking and feedback behind it have already been delivered. We hope that feels reasonable.

Once you have started using the paid material, or once the 30 days have passed, that payment is no longer refundable. The same is true of the Weekly plan, of billing periods you used only partly, of periods you never got round to using, and of renewals that went through because a cancellation was missed. Apart from the guarantee above, the only other time we refund is a genuine billing error, which is covered next.

We will always put right a charge that genuinely should not have happened. You are entitled to a full refund if:

• you had already cancelled and were still billed for a new period afterwards, or
• you were billed twice for the very same period (a duplicate charge).

To claim, email hello@celpiponlinetests.com within 14 days of the charge, from the address on your account, and include the date and amount. We will check it against our records and, once confirmed, refund the full amount to your original payment method. Refunds usually arrive within 5 to 10 business days, depending on your bank or card issuer.

To be clear, simply forgetting to cancel before a renewal does not qualify. If you neither cancelled nor contacted us in time, that renewal stands and is not refundable, though you can cancel right away to stop any further charges.

Gift cards work a little differently, and we want to be upfront about it. The moment a gift card is bought, the code is created and emailed straight to the recipient, so there is nothing for us to take back. For that reason gift card purchases are not refundable, whether or not the code has been redeemed yet, and the money-back guarantee above does not extend to them.

The kinder part of this is that a gift card is not tied to one person and stays valid for twelve months from purchase. If your plans change after you buy one, you are very welcome to pass the code on to someone else who is preparing for CELPIP, and it will work just the same. And if a code never arrived or will not redeem, please write to us at hello@celpiponlinetests.com and we will make sure it reaches the right inbox and works properly.

A good part of the platform costs nothing. Your first two full mock tests, and the first practice test in each section, are free and never require payment, so this policy has nothing to do with them. It applies only to paid subscriptions.

We may revise this policy from time to time by posting a new version on this page with a fresh “Last updated” date. Any changes apply to charges made after the update takes effect.